Chatbots Improve Customer Service

how Chatbots Help Businesses

It’s a fact that chatbots improve customer service and many businesses are using chatbots to create customer-facing solutions. For example, Amazon recently introduced a small chatbot that helps customers find information on the site.

Chatbots can be incredibly helpful for companies that want to increase customer engagement and communication. If you’re thinking about getting a bot for your business, or just trying out this cutting-edge technology, or you just want to learn how to make a bot, here’s where you should start: ALLOW CUSTOMER GROWTH USING JUST ONE APP

Customer growth is key to the success of any business. Marketing is important but this area is often dominated by programs like Facebook and Twitter which take a huge percentage of advertising budgets and it’s difficult to measure results.

For businesses which have many products or services, trying to use multiple marketing channels can be insane, it’s time consuming, and can become a nightmare.

The average business loses over £27,000 per month trying to manage their marketing on a traditional email marketing platform.

And if you want the best engagement from your followers, it’s important not to drown them in too many messages. USING FACEBOOK MESSENGER

Facebook has shown itself to be an incredible platform for helping businesses communicate with their customers. Most businesses have planned or hope to be on Facebook at some point but the reality is that it’s not easy to set up and manage your business presence there.

A major issue for businesses is knowing what they should be doing on Facebook so they don’t waste money and time. Facebook ads can be expensive and there is no guarantee of success.

The good news is that Facebook Messenger bots are an incredibly easy way to reach your customers on Facebook.

As soon as you have a bot connected to your brand, all of your customers will automatically receive messages from it from any of their devices loaded with the Messenger app. BOT SIMPLE TO USE, SAFE

Most messaging apps come with bots these days, including Facebook Messenger, Kik and Telegram. Each of these are different so it’s important to understand the differences so you know which one to use and when. LINE

Another messaging app which many businesses have been using is Line. There are three main features on the app which make it great for business: TELEGRAM: EASY TO SET UP, FAST FUNCTIONALITY

Telegram is an incredibly fast way to chat with your customers. It allows you to send text and videos as well as share photos right from your phone so you don’t need to save them on the www first.

It’s also an incredibly secure messaging platform making it ideal for businesses, especially if they have to deal with sensitive customer information. WHAT CAN BOTS DO?

There are lots of different apps you can use to create your Bot, but the important thing is that you don’t need to know how to code or have any technical skills to do so.

Just choose the app you want to work with, then connect your business’s website URL with it. Once done, you will be able to create your Bot and get it communicating with people immediately. WHY DO BOTS WORK SO WELL?

As long as your product or service is available on the internet through a website, you can use a chatbot to deliver a customer-facing service which will be much more efficient than using email or snail mail services.

At Chatterr, we only concentrate on marketing chatbots which means we are 100% focused on our client’s results and their end-users specific needs.

Get in touch so we can help you understand how a bespoke chatbot can increase your conversions, increase your sales and help you satisfy your customers that matter! Message us TODAY or contact us on Chatterr on LinkedIn