Privacy Policy Page
GDPR Policy
Effective date: January 24, 2019
Chatterr (“us”, “we”, or
“our”) operates the https://chatterr.co.uk/ website (hereinafter
referred to as the “Service”).
This page informs you of our policies regarding the
collection, use and disclosure of personal data when you use our Service and
the choices you have associated with that data. We use your data to provide and improve the Service. By
using the Service, you agree to the collection and use of information in
accordance with this policy. Unless otherwise defined in this Privacy Policy,
the terms used in this Privacy Policy have the same meanings as in our Terms
and Conditions, accessible from https://chatterr.co.uk/
Definitions
Service
Service is the https://chatterr.co.uk/ website operated by
Chatterr, besoke chatbot developers in London
Personal Data
Personal Data means data about a living individual who can
be identified from those data (or from those and other information either in
our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated
by the use of the Service or from the Service infrastructure itself (for
example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or
mobile device).
Data Controller
Data Controller means the natural or legal person who (either
alone or jointly or in common with other persons) determines the purposes for
which and the manner in which any personal information are, or are to be,
processed.
For the purpose of this Privacy Policy, we are a Data
Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or
legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in
order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our
Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for
various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with
certain personally identifiable information that can be used to contact or
identify you (“Personal Data”). Personally identifiable information
may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with
newsletters, marketing or promotional materials and other information that may
be of interest to you. You may opt out of receiving any, or all, of these
communications from us by following the unsubscribe link or the instructions
provided in any email we send.
Usage Data
We may also collect information on how the Service is
accessed and used (“Usage Data”). This Usage Data may include
information such as your computer’s Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that you
visit, the time and date of your visit, the time spent on those pages, unique
device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you
give us permission to do so (“Location Data”). We use this data to
provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our
Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track
the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may
include an anonymous unique identifier. Cookies are sent to your browser from a
website and stored on your device. Other tracking technologies are also used
such as beacons, tags and scripts to collect and track information and to
improve and analyse our Service.
You can instruct your browser to refuse all cookies or to
indicate when a cookie is being sent. However, if you do not accept cookies,
you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our
Service.
Preference Cookies. We use Preference Cookies to remember
your preferences and various settings.
Security Cookies. We use Security Cookies for security
purposes.
Advertising Cookies. Advertising Cookies are used to serve
you with advertisements that may be relevant to you and your interests.
Use of Data
Chatterr uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our
Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can
improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general
information about other goods, services and events which we offer that are
similar to those that you have already purchased or enquired about unless you
have opted not to receive such information
Legal Basis for Processing Personal Data under the General
Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Chatterr
legal basis for collecting and using the personal information described in this
Privacy Policy depends on the Personal Data we collect and the specific context
in which we collect it.
Chatterr may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not
overridden by your rights
For payment processing purposes
To comply with the law
Retention of Data
Chatterr will retain your Personal Data only for as long as
is necessary for the purposes set out in this Privacy Policy. We will retain
and use your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes and enforce our legal agreements and
policies.
Chatterr will also retain Usage Data for internal analysis
purposes. Usage Data is generally retained for a shorter period of time, except
when this data is used to strengthen the security or to improve the
functionality of our Service, or we are legally obligated to retain this data
for longer periods.
Transfer of Data
Your information, including Personal Data, may be
transferred to — and maintained on — computers located outside of your state,
province, country or other governmental jurisdiction where the data protection
laws may differ from those of your jurisdiction.
If you are located outside United Kingdom and choose to
provide information to us, please note that we transfer the data, including
Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your
submission of such information represents your agreement to that transfer.
Chatterr will take all the steps reasonably necessary to
ensure that your data is treated securely and in accordance with this Privacy
Policy and no transfer of your Personal Data will take place to an organisation
or a country unless there are adequate controls in place including the security
of your data and other personal information.
Disclosure of Data
Business Transaction
If Chatterr is involved in a merger, acquisition or asset
sale, your Personal Data may be transferred. We will provide notice before your
Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, Chatterr may be required to
disclose your Personal Data if required to do so by law or in response to valid
requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Chatterr may disclose your Personal Data in the good faith
belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Chatterr
To prevent or investigate possible wrongdoing in connection
with the Service
To protect the personal safety of users of the Service or
the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember
that no method of transmission over the Internet or method of electronic
storage is 100% secure. While we strive to use commercially acceptable means to
protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data
Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA),
you have certain data protection rights. Chatterr aims to take reasonable steps
to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold
about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data
protection rights:
The right to access, update or delete the information we
have on you. Whenever made possible, you can access, update or request deletion
of your Personal Data directly within your account settings section. If you are
unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your
information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our
processing of your Personal Data.
The right of restriction. You have the right to request that
we restrict the processing of your personal information.
The right to data portability. You have the right to be
provided with a copy of the information we have on you in a structured,
machine-readable and commonly used format.
The right to withdraw consent. You also have the right to
withdraw your consent at any time where Chatterr relied on your consent to
process your personal information.
Please note that we may ask you to verify your identity
before responding to such requests.
You have the right to complain to a Data Protection
Authority about our collection and use of your Personal Data. For more
information, please contact your local data protection authority in the
European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to
facilitate our Service (“Service Providers”), provide the Service on
our behalf, perform Service-related services or assist us in analysing how our
Service is used.
These third parties have access to your Personal Data only
to perform these tasks on our behalf and are obligated not to disclose or use
it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and
analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by
Google that tracks and reports website traffic. Google uses the data collected
to track and monitor the use of our Service. This data is shared with other
Google services. Google may use the collected data to contextualise and
personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service
available to Google Analytics by installing the Google Analytics opt-out
browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js,
analytics.js and dc.js) from sharing information with Google Analytics about
visits activity.
For more information on the privacy practices of Google,
please visit the Google Privacy & Terms web page:
https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show
advertisements to you to help support and maintain our Service.
Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads
on our Service. Google’s use of the DoubleClick cookie enables it and its
partners to serve ads to our users based on their visit to our Service or other
websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for
interest-based advertising by visiting the Google Ads Settings web page:
http://www.google.com/ads/preferences/
Behavioral Remarketing
Chatterr uses remarketing services to advertise on third
party websites to you after you visited our Service. We and our third-party
vendors use cookies to inform, optimise and serve ads based on your past visits
to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by
Google Inc.
You can opt-out of Google Analytics for Display Advertising
and customise the Google Display Network ads by visiting the Google Ads
Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics
Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your
web browser. Google Analytics Opt-out Browser Add-on provides visitors with the
ability to prevent their data from being collected and used by Google
Analytics.
For more information on the privacy practices of Google,
please visit the Google Privacy & Terms web page:
https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from
Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads, follow these
instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online
Behavioural Advertising established by the Digital Advertising Alliance. You
can also opt-out from Facebook and other participating companies through the
Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the
Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or
the European Interactive Digital Advertising Alliance in Europe
http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook,
please visit Facebook’s Data Policy:
https://www.facebook.com/privacy/explanation
Payments
We may provide paid products and/or services within the
Service. In that case, we use third-party services for payment processing (e.g.
payment processors).
We will not store or collect your payment card details. That
information is provided directly to our third-party payment processors whose
use of your personal information is governed by their Privacy Policy. These
payment processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help ensure the
secure handling of payment information.
The payment processors we work with are:
Stripe
Their Privacy Policy can be viewed at
https://stripe.com/us/privacy
PayPal / Braintree
Their Privacy Policy can be viewed at
https://www.paypal.com/webapps/mpp/ua/privacy-full
Links to Other Sites
Our Service may contain links to other sites that are not
operated by us. If you click a third party link, you will be directed to that
third party’s site. We strongly advise you to review the Privacy Policy of
every site you visit.
We have no control over and assume no responsibility for the
content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18
(“Children”).
We do not knowingly collect personally identifiable
information from anyone under the age of 18. If you are a parent or guardian
and you are aware that your Child has provided us with Personal Data, please
contact us. If we become aware that we have collected Personal Data from
children without verification of parental consent, we take steps to remove that
information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will
notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on
our Service, prior to the change becoming effective and update the “effective
date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically
for any changes. Changes to this Privacy Policy are effective when they are
posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please
contact us: info@chatterr.co.uk